A transparent starting point for an experienced managed resource.
Continuity when the local office closes
After-Hours Support Coordinators
Travel-trained coordinators who monitor urgent requests, schedule changes and traveller disruptions outside your normal Australian operating hours, following your escalation and approval rules.
Discuss this role ↗︎Indicative cost comparison
A specialist seat.
Without the local overhead.
Travel-specific screening, contracting, onboarding and ongoing team support.
See role-by-role annual costs, Australian comparisons and indicative savings.
Request the guide ↗︎Starting rates are indicative total client rates in AUD plus GST. Final pricing depends on experience, tenure, GDS expertise, coverage hours and role complexity.
What they do
The work they
take ownership of.
- 01
Monitor urgent email, phone and booking queues during agreed coverage windows
- 02
Support travellers affected by delays, cancellations and missed connections
- 03
Action permitted changes or escalate decisions under your authority matrix
- 04
Liaise with airlines, hotels, suppliers and local contacts
- 05
Record every action and maintain clear handover notes for the Australian team
- 06
Prioritise travellers in transit and time-sensitive departures
- 07
Follow emergency, duty-of-care and data-handling procedures
How they help
More capacity.
Less operational drag.
Extend service hours
Give clients a real response beyond the local workday without building an Australian overnight roster around penalty rates.
Protect traveller confidence
Disruptions are acknowledged, triaged and progressed while travellers need help, rather than waiting for the next business morning.
Start each day cleanly
Your local team receives a documented handover showing what happened, what was resolved and what still requires attention.
A typical day
Embedded in
your workflow.
The exact rhythm is shaped around your business, priorities, systems and service levels.
Receive handover
Review in-travel clients, known disruptions and authority limits.
Monitor and triage
Prioritise urgent departures, cancellations and traveller requests.
Resolve disruptions
Work with suppliers, update PNRs and communicate approved options.
Prepare handover
Document outcomes, open items, costs and recommended next actions.
The right profile
Travel experience
that fits the work.
Experience we look for
- 3–5+ years in travel operations or consulting
- Strong disruption-management judgement
- Confidence working independently within defined authority
- Excellent written handover and escalation discipline
Typical systems
- GDS queues and PNR servicing
- Shared inbox and telephony platforms
- Airline and hotel portals
- CRM, duty-of-care or incident tools
Best suited to
- Corporate travel managers
- Agencies with clients travelling globally
- Wholesalers with urgent supplier issues
- Businesses wanting evening or overnight coverage
Build the role around your agency
Need this person
behind your team?
Tell us where the pressure is. We will shape the brief, shortlist experienced travel people and stay involved after they start.