A transparent starting point for an experienced managed resource.
Inbox control and professional follow-through
Email & Communications Specialists
Travel-aware communications specialists who keep customer and supplier correspondence organised, answered and accurately recorded, using your tone, templates and escalation standards.
Discuss this role ↗︎Indicative cost comparison
A specialist seat.
Without the local overhead.
Travel-specific screening, contracting, onboarding and ongoing team support.
See role-by-role annual costs, Australian comparisons and indicative savings.
Request the guide ↗︎Starting rates are indicative total client rates in AUD plus GST. Final pricing depends on experience, tenure, GDS expertise, coverage hours and role complexity.
What they do
The work they
take ownership of.
- 01
Triage shared inboxes by urgency, departure date, client and required action
- 02
Respond to routine customer and supplier questions using approved templates
- 03
Request missing information, confirmations and supporting documents
- 04
Update consultants, clients and suppliers on booking progress
- 05
Record correspondence and actions in the CRM or booking file
- 06
Escalate complaints, payment issues and high-risk requests promptly
- 07
Maintain response-time, quality and outstanding-item reports
How they help
More capacity.
Less operational drag.
A controlled inbox
Reduce unread messages, duplicate work and missed follow-ups through clear ownership and priority rules.
Faster supplier follow-up
Confirmations, documentation and outstanding requests are actively chased rather than left between busy consultants.
Consistent communication
Every reply follows your tone, templates and escalation path, helping the agency present one professional voice.
A typical day
Embedded in
your workflow.
The exact rhythm is shaped around your business, priorities, systems and service levels.
Triage inboxes
Sort urgent travel, new enquiries, supplier replies and administration.
Respond and route
Answer approved requests and assign specialist work to the right person.
Follow up
Chase confirmations, documents and unanswered supplier requests.
Report open items
Update records and provide a concise outstanding-work summary.
The right profile
Travel experience
that fits the work.
Experience we look for
- Travel industry administration or customer-service experience
- Excellent business English and attention to tone
- Ability to prioritise large inbox volumes
- Strong documentation and escalation habits
Typical systems
- Microsoft Outlook and shared mailboxes
- CRM and booking platforms
- Supplier portals
- Microsoft Teams or Slack
Best suited to
- Agencies with high email volumes
- Travel wholesalers and suppliers
- Consultants losing time to administration
- Teams with response-time commitments
Build the role around your agency
Need this person
behind your team?
Tell us where the pressure is. We will shape the brief, shortlist experienced travel people and stay involved after they start.